Last revised: current version of this policy. Material changes will be posted on this page.
This Privacy Policy explains how Home Studio Flow collects, uses, shares and protects information when you visit homestudioflow.com, contact our studio, request a consultation, or subscribe to our newsletter.
On this page
Information we collect
We only ask for information that helps us answer your enquiry or send you the material you asked for. Depending on how you interact with the site, that may include:
- Details you give us directly such as your name, email address, phone number, birthdate, service of interest and the contents of your message.
- Newsletter information including the name, email address, birthdate and consent choices you enter on the subscribe form, together with the preferences you later set.
- Unsubscribe information including the name and email address you provide when asking us to remove you from our mailing list, so that we can honour the request correctly.
- Project information such as photographs, measurements or notes you choose to send while discussing a home improvement project.
- Technical information such as browser type, device type, approximate region and the pages you viewed, gathered in aggregate to keep the site working properly.
How we use your information
Information is used for the purposes you would reasonably expect, including to:
- Respond to enquiries and arrange consultations or walkthroughs.
- Prepare a scope, estimate or plan for a project you have asked us to consider.
- Send the newsletter you subscribed to, and manage your subscription preferences.
- Process unsubscribe requests so that you stop receiving marketing messages.
- Improve the site, our service descriptions and the way we present information.
- Meet legal, accounting and warranty record-keeping obligations.
We do not sell your personal information. We do not use your birthdate for advertising, and if we ever offer birthday-related messaging you can switch it off at any time.
Cookies and similar technologies
The site may use cookies and local browser storage for basic functions such as remembering your form progress and understanding, in aggregate, which pages are useful. You can clear cookies and local storage from your browser settings at any time. Blocking them will not prevent you from reading the site, though a few convenience features may behave differently.
When we share information
We share information only where it is necessary to deliver what you asked for. That may include trusted service providers who host the site, deliver our email, process payments or provide scheduling tools, and professional partners such as tradespeople, surveyors or financing specialists involved in your project. Those parties receive only what they need for the task, and they are expected to protect it. We may also disclose information where the law requires it, or to protect the rights, property or safety of homeowners and our team.
How long we keep information
Enquiry and project records are kept for as long as needed to serve you and to satisfy warranty and legal requirements. Newsletter records are kept until you unsubscribe or ask us to delete them, after which we keep only a minimal suppression record so that we do not contact you again by mistake.
Your choices and rights
You may ask to see the personal information we hold about you, request corrections, ask for deletion, or object to certain uses. Newsletter messages include a link to our Unsubscribe page, and you may also write to us directly. Requests are handled within a reasonable period, and we may ask a few questions to confirm your identity before acting on them.
Children's privacy
Our services are intended for adults managing a household. We do not knowingly collect personal information from children. If you believe a child has provided information through this site, please contact us so that we can remove it.
How we protect information
We use reasonable administrative, technical and physical safeguards designed to protect the information we hold, including restricting access to those who need it for their work. No method of transmission or storage is completely secure, so we encourage you not to send sensitive documents such as identity papers or financial account numbers through the website forms.
Changes to this policy
We may update this policy as our services or the law change. The revised version will always appear on this page, and continued use of the site after an update means you accept the revised policy.
Contact us
Questions about this policy, or about the information we hold, are welcome at any time.
- Home Studio Flow4925 Central Ave, Indianapolis, IN 46205, USA
- Phone+1 317-925-0765